Public Safety & 911 · Flagship practice
Protect the lifeline your community depends on.
PSAPs, Emergency Communications Centers, and 911 dispatch are lifelines for the communities they serve. We deliver resilient, standards-aligned cybersecurity that keeps those lifelines up — so your teams can focus on saving lives.
The risk
The move to NG911 expanded the attack surface that keeps 911 answering.
IP-based call routing, CAD, and interconnected agencies brought resilience — and new ways for attackers to disrupt dispatch.
- Ransomware that halts CAD and forces dispatch to manual operations
- Telephony and radio degradation that delays response
- Credential compromise and after-hours escalation gaps
- NG911 IP attack surface across interconnected ESInets
- Third-party and vendor access into critical systems
- CJIS exposure when controls or evidence lapse
What an outage costs a PSAP
When dispatch goes down, the cost isn’t measured in dollars first.
Delayed response, eroded public trust, manual fallback under pressure, and regulatory scrutiny — all while the community still expects you to answer. Resilience is the mission, not a checkbox.
How we protect dispatch
Coverage across the full lifecycle.
Prevent
NG-SEC readiness reviews, penetration testing, and network hardening for CAD and ESInet.
Detect
24/7 U.S.-based SOC monitoring tuned to public-safety environments and threats.
Respond
Incident response built for dispatch continuity — fast containment, clear escalation.
Recover
Tabletop exercises for ransomware, CAD outage, radio degradation, and after-hours escalation.
Compliance at a glance
Standards-credible, and we help you get there.
- NENA STA-040.2-2024 (NG-SEC) — readiness mapping and remediation, as an active contributor to NG911 security standards
- CJIS Security Policy — control alignment, access governance, and evidence support
- NIST CSF / 800-53 — risk-based program structure for public agencies
What public safety should expect
What to expect from a cybersecurity partner.
Not every provider understands a dispatch floor. Here’s the bar we hold ourselves to.
- Genuine public-safety specialization, not a generic MSSP playbook
- Active contribution to NG911 security standards
- Monitoring and response tuned to CAD and dispatch realities
- Tabletop exercises grounded in real PSAP scenarios
- Accessible procurement through NPPGov
- Plain-language reporting your leadership and board can act on
Standards leadership
NENA member and contributor to NG911 security standards; available on the NPPGov cooperative procurement vehicle.
Built for the mission
A 24/7 U.S.-based SOC and human-led response from analysts who understand emergency communications.
“A regional PSAP serving 800,000 residents hardened CAD access and ran its first full ransomware tabletop with our team.” — anonymized; public-safety work is typically under NDA.
Free download
NG911 Cyber Resilience Self-Assessment
A practical readiness check aligned to NENA NG-SEC — see where your PSAP stands in 15 minutes.
FAQ
Frequently asked questions
What is PSAP cybersecurity?
PSAP cybersecurity protects 911 dispatch centers and Emergency Communications Centers from attacks that could stop emergency calls from being answered. Intuitus secures NG911 environments, including CAD and ESInet, in line with NENA’s NG-SEC standard (STA-040.2-2024), with 24/7 U.S.-based monitoring and incident response built around keeping dispatch running.
Why do 911 dispatch centers need specialized security?
A 911 center cannot go offline. Downtime is a public-safety emergency, and NG911 systems expand the attack surface with IP-based networks. Security has to be 24/7, resilient, and built around continuity of emergency services.
What is NG911 cybersecurity?
NG911 (Next Generation 911) replaces legacy analog 911 with IP-based networks that carry voice, text, images, and data. NG911 cybersecurity secures those networks per NENA standards such as NG-SEC and STA-040.2, which Intuitus contributes to.
Does Intuitus support CJIS and NENA compliance?
Yes. Intuitus aligns public-safety engagements with CJIS Security Policy and NENA NG911 / NG-SEC standards, and supports the documentation and controls agencies need to demonstrate compliance.
Related: Managed Detection & Response · Defense & CMMC compliance · Security assessment · MDR vs MSSP