Public Safety & 911 · Flagship practice

Protect the lifeline your community depends on.

PSAPs, Emergency Communications Centers, and 911 dispatch are lifelines for the communities they serve. We deliver resilient, standards-aligned cybersecurity that keeps those lifelines up — so your teams can focus on saving lives.

Schedule a Public Safety consultation

Get the NG911 Resilience Self-Assessment

PSAP cybersecurity protects 911 dispatch centers — Public Safety Answering Points — from cyberattacks that could interrupt emergency call handling. Because a 911 center cannot go offline, Intuitus delivers 24/7 monitoring, NG911 and CJIS-aligned controls, and rapid incident response built specifically for life-safety operations, keeping emergency services available when communities need them most.

The risk

The move to NG911 expanded the attack surface that keeps 911 answering.

IP-based call routing, CAD, and interconnected agencies brought resilience — and new ways for attackers to disrupt dispatch.

Ransomware that halts CAD and forces dispatch to manual operations
Telephony and radio degradation that delays response
Credential compromise and after-hours escalation gaps

NG911 IP attack surface across interconnected ESInets
Third-party and vendor access into critical systems
CJIS exposure when controls or evidence lapse

What an outage costs a PSAP

When dispatch goes down, the cost isn’t measured in dollars first.

Delayed response, eroded public trust, manual fallback under pressure, and regulatory scrutiny — all while the community still expects you to answer. Resilience is the mission, not a checkbox.

How we protect dispatch

Coverage across the full lifecycle.

Prevent

NG-SEC readiness reviews, penetration testing, and network hardening for CAD and ESInet.

Detect

24/7 U.S.-based SOC monitoring tuned to public-safety environments and threats.

Respond

Incident response built for dispatch continuity — fast containment, clear escalation.

Recover

Tabletop exercises for ransomware, CAD outage, radio degradation, and after-hours escalation.

Compliance at a glance

Standards-credible, and we help you get there.

NENA STA-040.2-2024 (NG-SEC) — readiness mapping and remediation, as an active contributor to NG911 security standards
CJIS Security Policy — control alignment, access governance, and evidence support
NIST CSF / 800-53 — risk-based program structure for public agencies

What public safety should expect

What to expect from a cybersecurity partner.

Not every provider understands a dispatch floor. Here’s the bar we hold ourselves to.

Genuine public-safety specialization, not a generic MSSP playbook
Active contribution to NG911 security standards
Monitoring and response tuned to CAD and dispatch realities

Tabletop exercises grounded in real PSAP scenarios
Accessible procurement through NPPGov
Plain-language reporting your leadership and board can act on

Standards leadership

NENA member and contributor to NG911 security standards; available on the NPPGov cooperative procurement vehicle.

Built for the mission

A 24/7 U.S.-based SOC and human-led response from analysts who understand emergency communications.

“A regional PSAP serving 800,000 residents hardened CAD access and ran its first full ransomware tabletop with our team.” — anonymized; public-safety work is typically under NDA.

Free download

NG911 Cyber Resilience Self-Assessment

A practical readiness check aligned to NENA NG-SEC — see where your PSAP stands in 15 minutes.

Get the self-assessment

FAQ

Frequently asked questions

What is PSAP cybersecurity?

PSAP cybersecurity protects Public Safety Answering Points — 911 dispatch centers — from cyberattacks that could disrupt emergency call handling. It covers continuous monitoring, NG911 network security, CJIS compliance, and rapid incident response tailored to life-safety operations.

Why do 911 dispatch centers need specialized security?

A 911 center cannot go offline. Downtime is a public-safety emergency, and NG911 systems expand the attack surface with IP-based networks. Security has to be 24/7, resilient, and built around continuity of emergency services.

What is NG911 cybersecurity?

NG911 (Next Generation 911) replaces legacy analog 911 with IP-based networks that carry voice, text, images, and data. NG911 cybersecurity secures those networks per NENA standards such as NG-SEC and STA-040.2, which Intuitus contributes to.

Does Intuitus support CJIS and NENA compliance?

Yes. Intuitus aligns public-safety engagements with CJIS Security Policy and NENA NG911 / NG-SEC standards, and supports the documentation and controls agencies need to demonstrate compliance.